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Loan Products ------------------------------------ Personal Segment ------------------------------------ Home Loan Car Loan Personal Loan Festival Loan Two Wheeler Education Loan Mortgage Loan Against Gold Pledge Pensioner's Loan ------------------------------------ SIB Segment ------------------------------------ laghu Udyami Credit Scheme Professional Plus Doctor Plus Artisan's Credit Scheme Indore Bank Shoppe Swarojgar Credit Card ------------------------------------ Agriculture Segment ------------------------------------ Krishi Plus Herbal Plus Dairy Plus Capital Investment Rain Water Harvesting Purchase of Land Kisan Gold Card Kisan Credit Card Godown Finance Agri Clinic & Business Center ------------------------------------ C&I Segment ------------------------------------ Trader's Easy Loan School Mitra Advances Against Shares Advances Against warehouse receipts Flexi Loan Finance for Private Builders Finance for Construction Contractors Standby Line of Credit ------------------------------------ Cross Selling ------------------------------------ SBI Life SBI Mutual Fund SBI Cards Edu Shield Money Back Policy Shakti

Deposit Products ------------------------------------ Domestic ------------------------------------ Saving Bank Account Current Account Term Deposit Scheme Reinvestment Deposit Scheme Recurring Deposit Money Box Deposit No Frills Account Multi Option Depsoit Scheme Savings Plus Account Senior Citizen's Deposit Scheme Capgains Premium TAXSAVE Corporate Liquid Term Deposit Surabhi Deposit Scheme Indore Bank Power Gain Current Account Power Pack Corporate Salary Package Indore Bank Jyoti ------------------------------------ NRI Deposit Products ------------------------------------ NRE FCNR (B) RFC NRO

Acts & Policies MODEL CODE OF CONDUCT FOR RECOVERY AGENTS Know Your Customer.... Policy MSE Policy (Charter) Cheque Collection Policy Info on Right to Information Act 2005' Bank's FAIR PRACTICES CODE Model Compensation Policy (Banking Services) Policy on Customer Grievance Redressal Model Deposit Policy

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Banking Ombudsman Scheme

Banking Ombudsman Scheme

TYPES OF COMMON COMPLAINTS DEALT AT BANKING OMBUDSMAN OFFICES